At Container Global Ltd, we aim to supply shipping containers and related products that match the description, specifications, configuration and condition agreed at the time of purchase. This Returns & Refunds Policy applies to eligible purchases made from Container Global Ltd in the United Kingdom.
Returns may be considered where:
Customers should contact us as soon as reasonably possible if they believe there is an issue with their container or product. Nothing in this policy is intended to limit or exclude any rights available to customers under applicable UK consumer protection legislation.
Change-of-mind returns may be considered at the discretion of Container Global Ltd, subject to the condition of the product, delivery arrangements and any costs associated with collection. Shipping containers are large and specialised products, so change-of-mind returns are not automatically accepted. Where a change-of-mind return is approved, the container should remain in substantially the same condition as when it was supplied.
Because shipping containers are large and difficult to transport, Container Global Ltd may arrange return collection using a suitable truck or transport carrier where a return has been approved.The customer does not need to take a shipping container to a store or standard drop-off location.For an approved return, we will contact the customer to arrange a suitable collection date and time.Customers must ensure that the container is reasonably accessible to the agreed collection vehicle and that any necessary access arrangements are available.Where required under applicable law, Container Global Ltd will cover reasonable return collection or transport costs.
Before approving a return, we may request photographs, videos, purchase information or other relevant details to assess the condition of the container. The container should remain in substantially the same condition as when delivered, except where the return relates to a defect, damage or other issue covered by applicable consumer rights.We may inspect the container before finalising an approved return.Our containers are inspected before delivery or customer collection to help ensure they meet the agreed specifications and are in satisfactory condition.
Where a refund is approved, the refund will generally be made using the original payment method. Refund processing times may vary depending on the payment method and the customer's bank or payment provider. Any refund will be handled in accordance with the circumstances of the return and applicable UK consumer protection legislation.
Where applicable, customers may request an exchange for an eligible product.Exchanges are subject to product availability and approval by Container Global Ltd. If the replacement product has a different price, we will advise the customer of any applicable price difference before processing the exchange.
If a container arrives damaged, defective, materially different from its description or specifications, or otherwise does not meet applicable legal requirements, customers should contact us with details of the issue and photographs where possible.We will assess the issue and, where required by law, provide an appropriate remedy.For large, heavy or difficult-to-remove products, Container Global Ltd may arrange collection or cover reasonable return transport costs where required under applicable UK law.
Where a container has been custom-built, modified or specially configured to a customer's individual requirements, change-of-mind returns may not be available unless otherwise agreed in writing. This does not affect any statutory rights the customer may have under applicable UK consumer protection legislation.
To request a return or report an issue with a product, please contact: Container Global Ltd
Website: https://www.containergloballtd.co.uk/
Email: sales@containergloballtd.co.uk
Please provide:
We will review the request and advise the customer of the next steps.
Where applicable, customers have statutory rights under UK consumer protection legislation. These rights may include protections relating to the quality, description and suitability of goods. Depending on the circumstances and the nature of any failure, available remedies may include repair, replacement, price reduction or refund, where applicable. This policy operates in addition to, and does not replace, limit or exclude, rights available to customers under applicable UK consumer protection laws.
Container Global Ltd supplies shipping containers across the UK, including England, Scotland, Wales and Northern Ireland. Delivery arrangements depend on the container type, quantity, destination and site access requirements.