Policy

Container Global Ltd – Return & Warranty Policy
Thank you for choosing Container Global Ltd for your shipping container purchase.
We are committed to providing quality shipping containers and excellent customer service. All containers purchased from Container Global Ltd come with a 5-year warranty, subject to the terms and conditions of our warranty policy.
To ensure customer satisfaction and clarity throughout the purchasing process, please read the following Return & Warranty Policy carefully before completing your order.
1. CUSTOMER SELECTION RESPONSIBILITY
Customers are responsible for carefully researching and selecting the shipping container that best meets their specific requirements before placing an order.
Our Sales Team is available to provide product information, specifications, photographs, and general recommendations to assist customers in making an informed purchasing decision.
Customers are encouraged to confirm the following before placing an order:

• Container size and type
• Condition and grade of the container
• Colour and appearance
• Door configuration and opening requirements
• Intended use of the container
• Delivery access and site requirements
• Any additional features or modifications required

Once an order has been confirmed and payment has been made, customers are responsible for ensuring that the container selected is suitable for their intended use.
Container Global Ltd will provide accurate product information based on the container being offered; however, customers remain responsible for confirming that the selected container meets their individual requirements before completing the purchase.

Container Global Ltd accepts returns for shipping containers of all grades and sizes, subject to the conditions outlined below. Both defective and non-defective containers may be eligible for return where one or more of the following circumstances apply:
a) Incorrect Container Supplied
The container delivered does not match the size, grade, or configuration originally ordered and stated on the customer’s invoice.
b) Significant Damage Upon Delivery
The container arrives with significant physical damage that materially affects its functionality or intended use. Any such damage must be reported to the delivery driver and clearly recorded on the Delivery Order at the time of delivery.
c) Structural Integrity Below Purchased Grade
The structural integrity or overall condition of the container does not meet the standard or specifications associated with the grade purchased.
RETURN REQUEST PERIOD
All return requests must be submitted to Container Global Ltd within 30 calendar days from the date of delivery.
Return requests submitted after the 30-calendar-day period will not be accepted, except where otherwise required by applicable law or where expressly agreed in writing by Container Global Ltd.

To ensure the quality and integrity of your purchase, all customers are required to thoroughly inspect the shipping container immediately upon delivery. The following inspection procedures must be completed at the time of delivery:
a) Carefully inspect both the exterior and interior of the container for any visible damage, defects, dents, leaks, or other issues.
b) Confirm that the container delivered matches the size, grade, configuration, specifications, and other details stated on your order or invoice.
c) Take clear photographs of any damage, defects, or discrepancies identified during the inspection and immediately report them to the delivery driver. All issues must be clearly recorded and noted on the Delivery Order before the driver leaves the delivery location.
d) If the container does not match the specifications ordered or has significant damage affecting its functionality, customers must notify Container Global Ltd immediately and provide supporting photographs and documentation.
Failure to thoroughly inspect the container upon delivery, document any discrepancies or damage on the Delivery Order, and notify Container Global Ltd promptly may affect the customer's eligibility for a return, replacement, repair, refund, or other remedy under this policy.

To initiate a return, customers must follow the procedures outlined below:
a) Submit a Return Request Within 30 Days
Customers must contact Container Global Ltd in writing within 30 calendar days of delivery to report the issue. The request must include a clear description of the problem and relevant photographs showing the damage, defect, or discrepancy.
b) Claim Review and Inspection
Upon receiving the return request, our team will review and evaluate the claim. Customers may be required to provide additional information, photographs, documentation, or other evidence. Where necessary, Container Global Ltd may arrange or require an inspection of the container before approving the return.
c) Condition of the Container
The container must be returned in substantially the same condition in which it was delivered, excluding the specific damage or defect identified and approved as part of the return claim. Any additional damage, modification, alteration, or deterioration occurring after delivery may affect return eligibility.
RETURN AUTHORIZATION
All return requests must be submitted in writing via email through our Contact Us page. Customers must include their order number, delivery details, and a clear explanation of the reason for the return.
Once the return request has been reviewed and approved, Container Global Ltd will issue a Return Authorization (RA) Number. Customers must obtain an RA Number before returning any container. Unauthorized returns may not be accepted or processed.
The RA Number must be referenced in all correspondence and documentation relating to the approved return.